Caring for our guests and team members has always been central to our philosophy, and has been instilled in our Core Values for generations. However the recent Covid-19 Pandemic has brought this to a new level, and afforded us the opportunity to re-examine all of our workplace practices.
While we are closely monitoring advice and directives from the Irish Government, HSE and WHO (World Health Organisation), we wanted to take a moment to share some of the many actions we are taking around the hotel, to enhance the safety of your visit to us.
Seven Core Principals
We are constantly monitoring communications and advice from the HSE, Irish Government, Irish Hotel Federation and WHO to ensure our team are up to date on this rapidly evolving situation
Since the start of this pandemic, we have made education a core principle, as we need all of our team members and guests to work together to ensure the safety of everyone. We have held training sessions with all team members, both in person, prior to shut down, and in terms of distance learning, since the shutdown. As the pandemic continues and advice changes and evolves, we will continue to communicate to all.
3. Hand Hygiene
All governing bodies agree that good hand hygiene is essential to curb the spread of Covid-19, all our team have been re-trained on hand washing protocol. We have increased the frequency that we expect them to wash their hands. Additional hand washing facilities have been installed. Where hand washing is not immediately available, high alcohol hand sanitiser has been provided by all touch points.
4. Social Distancing
Work practices have been re-examined and adjusted, table layouts have been altered, systems have been put in place at buffets & pay stations, to ensure social distancing is known and adhered to.
We have increased the frequency of sanitation across the hotel, each member of the team has allocated duties regarding this and is aware of their responsibilities.
6. Removing Touch Points
A comprehensive review of all touch points has been conducted throughout the hotel. Where possible, unnecessary touch points have been removed, and where this is not possible, they have been assigned to a team member for regular sanitisation.
7. Review & Improve Systems
Our Senior Management Team have instigated a continual review process, in relation to the steps taken to combat the spread of Covid-19, with input encouraged from guests and team members. This ensures we are constantly pushing the boundaries and being a leader within the hospitality industry.